![]() ![]() Errors arising from Remote Help itself, such as unexpected disconnections.This information is stored on Microsoft servers for 30 days. This data includes the following information: Microsoft logs a small amount of session data to monitor the health of the Remote Help system. Android Enterprise Dedicated (Samsung and Zebra devices).May not be available in all markets or localizations.You cannot establish a Remote Help session from one tenant to a different tenant.Remote Help is not supported on GCC, GCC High or DoD Tenants. ![]() Remote Help has the following limitations: Remote Help add on license or an Intune Suite license for all IT support workers (helpers) and users (sharers).The following general prerequisites apply to Remote Help. An administrator can also reference audit log sessions created for Remote Help in Intune under Tenant Administration > Audit Logs.įor unenrolled devices, auditing the Remote Help sessions is limited. You can also find details about active sessions. Monitor active Remote Help sessions, and view details about past sessions: In the Microsoft Intune admin center, you can view reports that include details about who helped who, on what device, and for how long. The users who can only view a device, and who can request full control of the session while assisting others.For example, who can run elevated privileges while helping. The users who can help others and the range of actions they can do while providing help.Role-based access control: Admins can set RBAC rules that determine the scope of a helper's access, such as: You can't use Remote Help to assist users who aren't members of your organization.Ĭompliance Warnings: Before a helper connects to a user's device, the helper will see a non-compliance warning about that device if it's not compliant with its assigned policies. Requires Organization login: To use Remote Help, both the helper and the sharer must sign in with an Azure Active Directory (Azure AD) account from your organization. Use Remote Help with unenrolled devices: Disabled by default, you can choose to allow help to devices that aren't enrolled with Intune. Remote Help must be enabled before users can be authenticated through your tenant when using Remote Help. If you choose to turn on Remote Help, its use is enabled tenant-wide. Remote Help on macOS with Microsoft IntuneĮnable Remote Help for your tenant: By default, Intune tenants aren't enabled for Remote Help.Remote Help on Android with Microsoft Intune.Remote Help on Windows with Microsoft Intune. ![]() To know more about specific capabilities and requirements based on the platform that you're using, go to: ![]()
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